Cookie Policy – Information we collect from you

a. Overview

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, products and services, we will ask you to consent to our use of cookies when you first visit our website.

Not accepting these cookies may affect your use of our Platforms. See below for more information about what cookies are, the tracking technology we use, and how we use them.

b. What is a cookie?

A cookie is a small file that is placed and stored on your browser or device by a platform. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website. Each website can send its own cookie to your browser or device if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

c. What types of cookies we use and how they work

Our Platforms use both session and persistent cookies, and first and third-party cookies.

Session cookies exist just for your session on our Platforms and persistent cookies exist for a longer period and are activated each time you visit our Platforms. 

First party cookies are cookies set by our Platforms and third-party cookies are set by third party platforms.

We also use cookies for different purposes. To assist you, we’ve provided a more detailed explanation of the types of cookies we use below categorised by the purpose of the cookies.

Functional Cookies – these are cookies that are essential for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our websites, progress or complete an order or make use of other online services we provide. If you disable these cookies, then you may not be able to use our Platforms fully or at all.

Analytical/performance cookies – these allow us to count the number of visitors and to see how visitors move around our Platforms. We aggregate this data and analyse it to improve the way our Platforms work and the user experience, for example, by improving the Platforms’ layouts. We use trusted third-party analytics providers’ tools to enable this analysis. A description of the use of this information is set out in the “Aggregate data, data analytics and social media functionality” section of our Privacy Policy.

Local Storage Objects – we may use Flash Local Storage Objects (“Flash LSOs”) to store your Platform preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

d. How can I reject cookies and/or delete existing cookies?

Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website’s features. Each browser is different, so check the ‘help’, ‘options’ or ‘preferences’ menu of your browser to learn how to change your cookie preferences.

You can also visit (opens in a new tab) which contains comprehensive information on how to do this on a wide variety of browsers. This site includes details on how to delete cookies from your computer as well as more general information about cookies.

Please also note that if you delete your cookies, unless you were required to provide explicit consent, we may no longer automatically recognise that you have agreed to our Privacy Policy, this Cookies Policy and any other website terms of use, and we may ask for confirmation of this along with your language and country preferences.

In relation to advertising cookies, if you are in the EU you can use the (opens in a new tab) website which allows you to set which advertising cookie providers you accept, and which you do not.

Useful links

The following website gives information specifically about privacy (opens in a new tab) issues around Internet advertising: (opens in a new tab) – as referred to above this allows you to set which advertising cookie providers you accept.

Detailed information about cookies

In the table below is a list detailing some examples of the different cookies that our Platforms use. The table sets out information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.

CategoryCookieNamePurposeDurationMore Info
FunctionalPortal Created (Laravel)XSRF-TOKENTo Check the session expiry.Session
FunctionalPortal Created (Laravel)laravel_sessionInternally laravel uses laravel_session to identify a session instance for a userSession 
FunctionalWordPresswordpress_XXX(X indicates a number, which can vary) The cookie is used to store information about user authentication on the site, allowing their use more convenient and quick.Session
FunctionalWordPresswordpress_logged_in_XXX(X indicates a number, which can vary) The cookie takes care of storing the status of user authentication.Session 
FunctionalWordPresswordpress_test_cookieIt is a cookie that checks if the browser is enabled to save cookies or not.Session 
FunctionalWordPresswp-settings-X, wp-settings-time-X(X indicates a number, which can vary) These cookies have no impact on the experience of navigation and do not contain personal information. They contain information about the geographical location of the visit and can be used to change the language of visualisation site content.Session 

About us

The Platforms are owned and operated by Emirates Flight Catering Company, a limited liability company incorporated in Dubai, whose principal office is at Airport Road, PO Box 22525, Dubai, United Arab Emirates. We are part of a wider group called the Emirates Group (“Emirates Group”), which includes (but is not limited to) the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Emirates Skywards, Emirates Business Rewards, Emirates Holidays, dnata Travel Arabian Adventures, Wolgan Valley Resort & Spa and associated brands and/or companies from time to time.  A list is available here (opens in a new tab), and a list of our controlled subsidiaries is in our Annual Report here: (opens in a new tab).

For further information about this policy, please contact

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