Most frequent questions and answers
Yes, all of our products are halal and are subject to daily quality checks.
We currently deliver to all areas in Dubai and Sharjah on a daily basis.
Delivery to Abu Dhabi City is twice weekly (Sunday and Wednesday only).
We offer free delivery on orders above 100 AED. For orders below 100 AED, we charge a delivery fee of 20 AED + VAT.
You have the option to select your preferred date and time of delivery at checkout.
Delivery to Abu Dhabi City is scheduled on the next Sunday or Wednesday.
All of our meats, vegetables, soups, sauces need be stored in the refrigerator, while the Ice creams need to be stored in the freezer. Only our bakery products can be stored at room temperature.
All information regarding storage conditions, and shelf life for all products are mentioned clearly on the packaging as well as on each product page accessed through Foodcraft.ae
Our facility is HACCP certified. All the meat and vegetables in our facility are washed and sanitized and do not require further cleaning.
At Foodcraft, we strive to deliver highest quality products to our customers.
All the food is prepared and cooked in our facilities that are HACCP certified. After preparation, the food is air sealed in packages and chilled or frozen depending on the products. The food is then delivered in our chiller trucks to keep the temperature of the food in the safe zone. All products are prepared and packed in the Emirates Flight Catering facilities, similar to other products we provide to other retailers and foodservice companies.
At Foodcraft and Emirates Flight Catering we take our sourcing extremely seriously and all our suppliers have strict guidelines they must adhere to. Our primary focus is on quality and taste, but we equally strive to ensure our products are sustainable, traceable and comes from ethical sources around the world. We have some of the highest industry quality and daily food safety checks.
Our food is created by expert chefs who are culinary leaders and specialists in their respective fields. They bring innovation and authenticity from all across the globe.
All of our product ingredients are listed on our website for our customer’s reference. Every effort is made to reduce the risk of cross contamination, however our products are made in a facility where other allergens are present (celery, cereals containing gluten, crustaceans, egg, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soya and sulfites).
We package pre-portioned ingredients offering a much more convenient home cooking experience to everyone. The meal-kit bundles typically contain a recommended choice of meat cut, chopped vegetables and a sauce which goes along with the recipe.
We expect each bundle to take approximately 15 minutes in a household kitchen to be assembled and cooked into a delicious meal for a family of 4.
Most of the meal kit options do require some additional ingredients that are mentioned in the cooking instructions (for ex. Condiments such as Salt, Pepper, Olive oil etc.).
Our ready to eat products are created so that all that’s needed for our customers to do is to reheat the product as per the instruction on the packaging.
Our bakery items are not gluten free.
We are constantly developing new products and our team works persistently to ensure that new, high quality products are introduced on a weekly basis to our customers.
If you would like to make any changes to your order, you can email us with your request at firstname.lastname@example.org within 30 minutes of the order being placed. We make every effort to accomodate your request.
You can email us anytime at email@example.com. We are known to be very prompt in our response.