Emirates Flight Catering Company
IMPORTANT INFORMATION AND WHO WE ARE
The Platforms are owned and operated by Emirates Flight Catering Company, a limited liability company incorporated in Dubai, whose principal office is at Airport Road, PO Box 22525, Dubai, United Arab Emirates. We are part of a wider group called the Emirates Group (“Emirates Group“), which includes (but is not limited to) the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Emirates Skywards, Emirates Business Rewards, Emirates Holidays, dnata Travel Arabian Adventures, Wolgan Valley Resort & Spa and associated brands and/or companies from time to time. A list is available here, and a list of our controlled subsidiaries is in our Annual Report here.
You can contact us:
- by post, to PO Box 22525, Dubai International Airport Road, Dubai, UAE;
- using our website contact form;
- by telephone, on the contact number published on our website from time to time; or
- by email, using the email address published on our website from time to time.
Third- party Links
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
- Identity Data includes title, first name, last name, username, profession, function, educational attainment, nationality and gender.
- Contact Data includes address, email address and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address used to connect your computer to the internet, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs)and methods used to browse away from the page.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Aggregated data, data analytics and social media functionality
If you use buttons on our Platforms linked to social media or similar sites (for example “Like” and/or “Share” buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers or generally to anyone who has access to your profile page).
Where we process special categories of personal data relating to your health such as information on allergies, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency.
Where we are processing data based on your consent, you have the right to withdraw that consent at any time.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity and Contact Data by filling in forms on the Platforms or by corresponding with us by phone, e-mail or otherwise. This includes personal data you provide when you:
- purchase our products or services;
- subscribe for our newsletter;
- register on our website;
- give us feedback or contact us.
- Third parties or publicly available sources. This is information we receive about you if you use any of the other sites we operate or the other services we provide. We may work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
- Where we need to perform the agreement we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Where we need to comply with a legal obligation.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a customer||(a) Identity (b) Contact||Performance of the agreement and consent|
|To answer any queries submitted through the Website or sent to us by email or other forms of communication||(a) Identity (b) Contact||Performance of the agreement and consent|
|To process and deliver your order||(a) Identity (b) Contact (c) Transaction (d) Marketing and Communications||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)|
|To enable you to complete a survey||(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity (b) Contact (c) Technical||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical (b) Usage||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications||Necessary for our legitimate interests (to develop our products/services and grow our business)|
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We will also use your personal data for direct marketing purposes. This enables us to keep you informed about news updates through our newsletters. You give your explicit consent for this, but you may withdraw this at any time.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Do Not Track
DISCLOSURES OF YOUR PERSONAL DATA
- Other companies in the Emirates Group who provide airport ground handling services or catering services.
- External third-party service providers who administer our Platforms and provide internet services and host our facilities, provide data warehousing services, customer relationship management services, payment processing, marketing communication and other services, car services or customer survey services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
These service providers and group companies may be located in your country, countries in the European Economic Area, in the United Arab Emirates or elsewhere in the world. Different privacy laws may apply in these countries. See further detail in our “International Transfers” section below.
We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal data handled in other countries will receive at least the same level of protection as it is given in your home country.
Transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses, a copy of which can be obtained from our legal team.
In the event your personal data is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Protecting your details and protecting yourself against internet fraud
Here are some simple steps you can take to ensure your information is kept securely: Be aware of “Phishing”, which is where someone tries to represent themselves as someone else to gain information from you – always check whether emails from any sender are actually from them, and if in doubt, go directly to their website and do not click on links in emails, as these may take you to “clone” websites which use your information illegally.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We apply the following retention periods for your data
|Identity Data||36 months|
|Contact Data||36 months|
|Transaction Data||until removal of the data|
|Technical Data||1440 hours|
|Profile Data||26 months|
|Usage Data||26 months|
|Marketing and Communications Data||Until removal of the data|
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
We have summarised some rights in relation to your personal data that you may have under applicable data protection law. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You (may) have the following rights:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You may exercise any of your rights in relation to your personal data by written notice to us.
Access to your personal data
You may have the right to confirmation as to whether or not we process your personal data and, where we do, receive a copy of personal data we keep about you, including the sources of the data, the purposes and methods of processing, any electronic decision-making and the entities with whom we share your data. We will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested, to the extent permitted by applicable law.
Correction/updating of personal data
If your personal data changes or is inaccurate, we will provide a way to correct, update or suppress your personal data provided to us. If you are concerned that any of the information we hold about you is incorrect please contact us. These rights are without prejudice to any legal rights you may have in applicable laws, including your right to object to certain processing of data.
Unless processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims, you may have the right to the erasure of your personal data without undue delay when (i) the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw consent to consent-based processing; (iii) you object to the processing under certain rules of applicable data protection law and we would not have overriding legitimate grounds for the processing; (iv) the processing is for direct marketing purposes; and (v) the personal data have been unlawfully processed.
Restriction to processing
You may have the right to restrict the processing of your personal data when (i) you contest the accuracy of the personal data; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and (iv) you have objected to processing, pending the verification of that objection.
Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
Objection to processing
Unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims, you may have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: (i) the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or (ii) the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data.
You may have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You may have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
You may have the right to receive your personal data from us in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Complaint to a supervisory authority
If you consider that our processing of your personal data infringes data protection laws, you may have a legal right to lodge a complaint with the relevant supervisory body responsible for data protection.
Withdrawing your consent
Where we are relying on consent to process your personal data, you may have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You do not have to provide us with your personal data. However, if you choose not to provide certain personal data we request and/or require, or consent to its use and disclosure, you will still be able to visit our Platforms but you may be unable to access certain options, products or services.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
CONSENT FOR DISCLOSURE
You acknowledge, confirm, and expressly consent that we may disclose your personal data if this is required by law, or if we determine in good faith that such disclosure is required in order:
- to comply with any pending judicial inquiry, judicial order or litigation pertaining to the Platforms;
- to compel observance of the general terms and conditions of Emirates Flight Catering Company LLC;
- to respond to claims against us regarding personal data that violate any rights of third parties;
- to safeguard the rights, property and safety of the Emirates Group, its employees, users and the general public.
We may disclose your personal data to competent police or judicial authorities or other official government authorities if we deem this useful or necessary, in our sole discretion, for the investigation of fraud, intellectual property infringement or any other harmful activity, or if we reasonably suspect that such activity may expose us or you to any liability.
If you experience any technical problems during your interaction with the Platforms, please contact us here.
Not accepting these cookies may affect your use of our Platforms. See below for more information about what cookies are, the tracking technology we use, and how we use them.
WHAT IS A COOKIE
A cookie is a small file that is placed and stored on your browser or the hard drive of your computer. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
WHAT TYPES OF COOKIES WE USE AND HOW THEY WORK
Our Platforms use both session and persistent cookies, and first and third-party cookies. Session cookies exist just for your session on our Platforms and persistent cookies exist for a longer period and are activated each time you visit our Platforms.
First party cookies are cookies set by our Platforms and third-party cookies are set by third party platforms.
- Strictly necessary cookies. these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, progress or complete an order, use a shopping cart or make use of other online services we provide.
- Functionality Cookies. these are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Analytical or performance cookies. these allow us to recognize and count the number of visitors and to see how visitors move around our Platforms. We aggregate this data and analyse it to improve the way our Platforms work and the user experience, for example, by ensuring that users are finding what they are looking for easily.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
- Local Storage Objects.we may use Flash Local Storage Objects (“Flash LSOs”) to store your Platform preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
HOW CAN I REJECT COOKIES AND/OR DELETE EXISTING COOKIES
Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website’s features. Each browser is different, so check the ‘help’, ‘options’ or ‘preferences’ menu of your browser to learn how to change your cookie preferences.
You can also visit http://www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. This site includes details on how to delete cookies from your computer as well as more general information about cookies.
In relation to advertising cookies, if you are in the EU you can use the YourOnlineChoices.eu website which allows you to set which advertising cookie providers you accept, and which you do not.
The following website gives information specifically about privacy issues around Internet advertising: YourOnlineChoices.eu – as referred to above this allows you to set which advertising cookie providers you accept.
DETAILED INFORMATION ABOUT COOKIES
In the table below is a list detailing some examples of the different cookies that our Platforms use. The table sets out information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.
EMIRATES FLIGHT CATERING’S COOKIE USE
|XSRF-TOKEN||To Check the session expiry.||Session||https://laravel.com/docs/5.3/csrf |
|laravel_session||Internally laravel uses laravel_session to identify a session instance for a user||Session|
|Functional||WordPress||wordpress_XXX||(X indicates a number, which can vary)|
The cookie is used to store information about user authentication on the site, allowing their use more convenient and quick.
|Functional||WordPress||wordpress_logged_in_XXX||(X indicates a number, which can vary)|
The cookie takes care of storing the status of user authentication.
|Functional||WordPress||wordpress_test_cookie||It is a cookie that checks if the browser is enabled to save cookies or not.||Session|
|(X indicates a number, which can vary)|
These cookies have no impact on the experience of navigation and do not contain personal information. They contain information about the geographical location of the visit and can be used to change the language of visualisation site content.
|Analytical||Google Analytics||To count number of visitors, track user behaviour and improve user experience||Session|
|Targeting||Double click by Google||To improve the website ranking on search platforms||Session|
|Targeting||Facebook pixel||To gather data about user’s interests, marketing campaigns on social media platforms||Session|
|Targeting||Mailchim p||To gather data about user’s interests and to run targeted marketing campaigns via direct marketing, i.e. emails (after obtaining user consent)||Session|
For further information about this policy, please contact email@example.com